Reference

Understand Your Rights on 2fun

These legal terms set out how your account, data, and activity on 2fun are governed — including what we collect, how we use it, and what you can request at any time.

Account RightsData Retention PolicyCookie UseJazzCash & Easypaisa ContextContact Paths
2fun Understand Your Rights on 2fun
REACH OUR TEAM

Contact Us About Legal or Policy Matters

If you have a question about your legal rights, want to request a copy of your data, or need to report a policy concern, our support team handles these requests directly. Raise your query through the channel that works best for you — we respond to legal and account-rights requests with the same urgency as wallet issues.

Team online

Live Chat

Open the chat widget from your account dashboard to reach our team. Legal and data-rights queries are flagged for priority handling during staffed hours.

Email Support

Send your legal or data request to our support email address. Include your registered account ID so we can locate your records and respond accurately.

Account Help Centre

The Help Centre inside your account has a dedicated section for policy and legal queries. Submit a ticket and track its status directly from your account page.

HOW WE HANDLE IT

Data, Cookies, Security and Your Requests

Your account data is protected through standard encryption practices. We keep records only for as long as legally required and do not hold data beyond that period. Here is how each key area works in practice — from cookies to who handles your access requests.

Data Handling

Account details, transaction records including JazzCash and Easypaisa transfers, and session logs are stored securely. We process only what is needed to run your account and meet legal obligations.

Cookie Use

Cookies keep your session active and restore your account state across devices. You can manage or remove cookies in your browser settings; essential cookies are needed for login to work.

Account Security

Login uses a one-time PIN sent to your registered mobile number. If you suspect unauthorised access, contact support immediately so we can lock the account and review activity.

Access and Correction Requests

You can request a copy of your stored data or ask us to correct inaccurate details. Submit via live chat or email with your account ID; we aim to respond within the period required by applicable rules.

Common Legal and Policy Questions

Here are the questions we hear most often about account rights, data, cookies, and how to contact us for policy matters. If your question is not covered here, raise it through live chat or email.

Yes. Send a data-access request via email or live chat with your registered account ID. We will locate your records and respond within the timeframe required under applicable rules.

We retain your data for the period required by applicable law, including transaction records from JazzCash, Easypaisa, Raast, and bank transfers. After that period, records are deleted or anonymised.

We use session cookies to keep you logged in and restore your account state across devices. You can disable non-essential cookies in browser settings, but essential cookies are required for login to function.

We do not share your data with third parties except where required by applicable law. Payment processor records — including JazzCash and Easypaisa history — follow the same restriction.

Raise the concern via live chat or our support email, referencing your account ID. Our team flags data-rights queries for review and will respond with the action taken or requested.

Closing your account does not immediately erase all records. We retain data for the legally required period before deletion. You can request details of what is held after closure through our support channels.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.